Shipping Policies

Standard ground or LTL freight is free and shipped within the contiguous United States. Standard delivery times average between 2 to 10 working days.

Some manufacturers will allow for delivery for Canada or Hawaii. For shipment outside the US, you will need a freight quote for the additional fees. Please note that the quote from ShortOrder will not account for any extra fees required for export duties or taxes.

Standard delivery is tailgate delivery* only. With tailgate delivery, the freight carrier will bring freight to the back of the truck. Unloading from the truck to the parking lot is the responsibility of the purchaser. Please make sure you have the personnel to unload and deliver your purchase inside your facility. Standard delivery does not include inside placement, uncrating or installation. Liftgate deliveries** are available at an additional price. Liftgate delivery consists of the freight carrier lowering the freight to the ground via a lift system. (It is important to consider a liftgate delivery when heavy, bulky equipment is ordered. Also, it is import to consider a liftgate delivery in absence of a loading dock. Liftgate service is still a curb delivery service. Inside placement is still your responsibility. Inside placement is defined as unloading, uncrating and setting the freight in place inside your facility. This is not part of the standard delivery service.)

If the carrier determines that delivery cannot be made to your address, please contact Customer Service immediately. We will work with the carrier to determine if delivery can be made and or identify alternate delivery options if needed.

Please keep in mind that ShortOrder.com has no control over carrier delivery schedules, inclement weather conditions or natural disasters. In order to ensure that your product is delivered in the time frame you need, please allow ample time for delivery.

ShortOrder.com is not responsible for charges on deliveries attempted and returned due to incorrect shipping information or redeliveries for missed appointments.


*Tailgate Delivery - Freight carrier will bring freight to the back of the truck. Unloading from the truck to the parking lot is the responsibility of the buyer.

**Liftgate Delivery - This consists of the freight carrier lowering the freight to the ground via a lift system. (It is important to consider a liftgate delivery when heavy, bulky equipment is ordered. Also, it is import to consider a liftgate delivery in absence of a loading dock. Liftgate service is still a curb delivery service. Inside placement is still your responsibility.)

Inside Placement - Inside placement is defined as unloading, uncrating and setting the freight in place inside your facility. This is not part of the standard delivery service.


View ShortOrder's Product Lines

Gen2
Gen2
Luxor
Luxor
Nemco
Nemco
Vulcan
Vulcan Ranges
Scotsman
Scotsman Ice Machines


Low Price Guarantee

ShortOrder.com is committed to being the low price leader. Not only will we meet, but we'll beat any legitimate advertised price from a competing food service equipment dealer for any item in our inventory. We will gladly match the competitor’s price and beat it by 10% of the difference on an identical item from another dealer (including all freight charges.) Contact us at 800-211-0282 if you feel you have located an item that is priced lower than ShortOrder.com.