Shipping Policies:
Standard ground or LTL freight is free and shipped within the contiguous United States. Standard delivery times average between 2 to 10 working days.
Standard delivery is tailgate delivery* only. Please make sure you have the personnel to unload and deliver your purchase inside your facility. Standard delivery does not include inside placement, uncrating or installation. Liftgate deliveries** are available at an additional price.
You can track the status of your order by clicking the "Tracking" link on the top of our page. Order status and tracking information is available to you 24/7. If you have issues with your delivery, please contact customer service immediately.
If the carrier determines that delivery cannot be made to your address, please contact Customer Service immediately. We will work with the carrier to determine if delivery can be made and or identify alternate delivery options if needed.
Please keep in mind that ShortOrder.com has no control over carrier delivery schedules, inclement weather conditions or natural disasters. In order to ensure that your product is delivered in the time frame you need, please allow ample time for delivery.
ShortOrder.com is not responsible for charges on deliveries attempted and returned due to incorrect shipping information or redeliveries for missed appointments.
*Tailgate Delivery - Freight carrier will bring freight to the back of the truck. Unloading from the truck to the parking lot is the responsibility of the buyer.
**Liftgate Delivery - This consists of the freight carrier lowering the freight to the ground via a lift system. (It is important to consider a liftgate delivery when heavy, bulky equipment is ordered. Also, it is import to consider a liftgate delivery in absence of a loading dock. Liftgate service is still a curb delivery service. Inside placement is still your responsibility.)
Inside Placement - Inside placement is defined as unloading, uncrating and setting the freight in place inside your facility. This is not part of the standard delivery service.
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