If the freight carrier attempts delivery and is unable to delivery for reasons that are within your control, redelivery fees may apply.
Once a shipment is in transit, new fees may apply if there is a change in the delivery address (known as reconsignment).
Please note that you will be responsible for additional charges if any or all of your order is refused for any reason. Charges may include the full amount of round-trip shipping and handling fees, plus any applicable restocking fees.
This statement does not apply to orders that are refused due to freight damage.
If you need to cancel your order, please contact our Customer Support department immediately. Custom items cannot be returned. If production has begun at the manufacturer, the customer is responsible for all costs incurred prior to the cancellation notice being received. Production costs cannot exceed the purchase price of the item ordered. You will be held responsible for round-trip freight and expenses for any items that were shipped prior to our notification.
The manufacturers of the equipment contained in this site go to great lengths to ensure the items are packaged properly and inspected before shipment. Even at these great lengths, damage and loss can occur. As the buyer, it is your responsibility to do the following:
ShortOrder.com must be contacted within two days of any shipping abnormalities. ShortOrder.com will not be responsible for damaged shipments that were signed for and accepted in good condition.
It is critical to your rights that you follow the inspection guidelines to the letter. Your opportunity to recover damages will be greatly inhibited.
We hold a 30-day return policy on all items we sell. If, within 30 days, you decide you would like to return your order; please contact our Customer Service Department. We will issue a RMA number for the unused item's return. The item MUST be in its original packaging. To offset the charges we have incurred as a result of producing the order, ShortOrder.com will charge up to a 40% restocking fee on all items returned. We will work with you to coordinate the item's return. Once ShortOrder.com receives the credit from the manufacturer, we will refund the original purchase amount less the applicable restocking fees. In incidents where a credit card was used, we will issue the credit to that credit card. In instances where the method of payment was via check, we will issue a check and send it to the delivery address via US Mail.
The customer is responsible for round trip freight. Return shipping charges are to be pre-paid. ShortOrder.com will refuse all COD deliveries. Also, shipments that do not clearly state the RMA identification number will be refused.
If you have an issue with your equipment right out of the box, please contact our customer Service staff as well as the manufacturer warranty department for assistance. ShortOrder.com will work with you and the manufacturer to resolve the issue. If the service technician and manufacturer decide to replace the item with an identical unit, we will work with you and the manufacturer to coordinate the replacement. In cases where an identical unit is not available, we will work with you to find an item that is equally acceptable to you.
Custom, used or modified equipment that will not be accepted by the item's manufacturer may not be returned.
There are no warranties expressed or implied by ShortOrder.com. All warranties are held between the manufacturer and the buyer.
ShortOrder.com reserves the right to change prices as well as quantities in stock at will. In the case where pricing mistakes are made, we will give you the option to pay the different price, hold the order so you may reconsider the purchase or cancel that portion of or the entire order. In cases where items that are marked in-stock become out of stock, we will give you the option to cancel your order and order another item at the price shown on the website, cancel your order so you may purchase from another supplier, or wait for additional manufacturing time.
©2015 Short Order, America's Leading Online Restaurant Equipment Dealer